I found yet another grocer, this time in Indianapolis, using ridiculously antiquated Telephone/Intercom/Paging techniques in their stores. This chain built a brand new, beautiful loft building store with the latest in Sushi Bar and prepared foods to satisfy the appetite of downtown Indy urban dwellers. This is very similar to Mariano’s in Chicago. The only difference? Technology……while Mariano’s uses a full Toshiba DK Strata system with overhead paging and intercom calling right on the phone system and the managers use IP wireless handsets, this grocery store still uses 1970s style single line phones and separate Aiphone Intercom handsets. So while this store’s interior is beautiful, I really can’t understand why they aren’t embracing the digital key phones system age at least…..I think voip might be a little too much for them!
While you have stores like Safeway with Nortel BCMs, Spartan Stores with ShoreTel, Kroger with Nortel BCMs, Wegmans with Nortel BCMs, Publix with Nortel, Jewel-Osco with Nortel, Whole Foods with Toshiba, and Meijer with Avaya IP, it’s hard to believe the arrangement they have in this store location.
I attached some photos courtesy of the Indianapolis Star. Look for the yellow dots pointing out the ugly single line ATT residential style telephones next to an Aiphone Intercom. Hello TJ Maxx 1981! I say that, because this was the very way TJ Maxx used to set up their stores in the early 1980s…but as early as 1985, TJ Maxx upgraded to a TIE Meritor key system that allowed paging from the phone system and then in 1990 they switched to all Nortel Norstar, that allowed even more high tech technology via the phone system.
At this store, you hear “BOING (the pre announce chime) Bill Line 1″ wait, Bill Line 1 on the Aiphone, or on the phone system? I am confused…..two handsets????”